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FREQUENTLY ASKED QUESTIONS&
BOOKING POLICY

DO I NEED TO BE ABLE TO SWIM IN ORDER TO RENT A KAYAK OR STAND UP PADDLE BOARD?

IS THERE ANY CANCELLATION OR RESCHEDULING FEE FOR RENTAL RESERVATIONS?

WHAT IS THE MAXIMUM WEIGHT YOUR KAYAKS CAN ACCOMIDATE?

ARE THERE ANY AGE RESTRICTIONS TO KAYAK STAND UP PADDLE BOARD RENTALS?

CAN YOU PADDLE FROM THE OCEAN FROM THE RIVER?

HOW DO THE KAYAKS AND STAND UP PADDLE BOARDS GET TRANSPORTED TO THE RIVER OR BEACH?

BOOKING POLICY:

RESERVATIONS:

Reservations will be confirmed on receipt of payment in full. Bookings must be for a specific date. The date or period of time the activity/lesson/tour is booked for is the time the activity will happen, regardless of weather and/or changes in your itinerary.

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REFUNDS:

No refunds are due for rentals voluntarily reduced in length. If weather and/or wind require the activity/lesson/tour to be modified no refund is due.

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CANCELLATIONS:

In the event Kahana Adventures (KA) must cancel a tour or rental, KA will try to reschedule customers the following day at their convenience. If KA is unable to accommodate a reschedule, customers are entitled to a one- hundred-percent (100%) refund.

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RENTALS:

  1. Cancellations received before 12:00PM 2 days preceding the activity will be refunded 100% of the paid fees.

  2. Cancellations made after 12:00PM 2 days preceding the activity, will incur a $20 fee per piece of equipment.

  3. There is no charge to reschedule a rental reservation up until 24 Hours before the scheduled time of activity.

  4. Groups consisting of 4 participants or more require 7 days notice of cancellation to avoid a 50% charge.

  5.  No shows will be billed at 100 percent (100%).

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